Give the workspace one managed address for turning relevant customer email into traceable Discovery evidence.
Workspace email intake is managed by Zentrik administrators. When enabled, the integration page shows the workspace alias, health, recent processing status, and import counts. Teammates forward only the conversations that should become product evidence.
There is no personal inbox connection and no self-serve OAuth flow on this page.
Forward evidence
- Open Settings → Integrations → Email and copy the workspace mailbox address.
- Forward or route a relevant customer conversation to that address.
- Keep the useful subject, body, sender context, and thread history in the forwarded message.
- Review the resulting signal in Discovery after the next mailbox run.
Forward deliberately. The mailbox is for product evidence, not a replacement for a support inbox or a general email archive.
Admin-managed setup
Mailbox intake is admin-managed rather than self-serve. The integration page shows workspace members whether intake is enabled, its cadence, and the latest run state.
Data and retention
Forwarded email content becomes workspace data in Zentrik and may be processed into Discovery signals and insights. Disabling mailbox intake stops future imports; it does not automatically remove signals already created from earlier messages.
Troubleshooting
Most connection problems clear up after a fresh authorization or an admin allows the app. If you have tried that and still cannot connect, contact us and we will help.
The mailbox is not enabled
Contact your Zentrik workspace administrator. This integration cannot be enabled by a workspace member from the settings page.
A forwarded message has not appeared
Check the latest mailbox status and run time on the integration page, confirm the workspace alias was in the recipients, and contact an administrator if the latest run reports a failure.
The wrong email was imported
Remove or correct the resulting Discovery record using normal product controls, then update the forwarding rule or team practice that sent it.
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