Turn Feedback into Product Opportunities

Zentrik finds patterns in calls, tickets, transcripts, and notes, then shows which opportunities are worth acting on.

Discovery
Opportunity detectedMay 26

Review reports are putting pipeline at risk

Affected pipeline

14 accounts

Northstar Analytics

renewal risk

$640K

Harbor Retail Group

review blocked

$420K

Mercury Operations

pilot unblock

$310K
Feedback pattern crossed threshold$1.8M

Find insights in calls, tickets, and notes

Spot patterns across feedback channels

Prioritize by customer and revenue impact

Connect evidence to the work you choose

Discovery

Trend movers reveal which patterns need review

1

Ticket imports reveal report export risk

9 mentions

9
2

Call imports reveal review gaps

7 mentions

7

Find Insights in Customer Feedback

Upload calls, tickets, or notes. Zentrik groups repeated needs and highlights the patterns your team should review.

  • Works with calls, tickets, and notes
  • Groups similar feedback automatically
  • Shows urgency and customer impact
Opportunity evidence$1.8M

Reports block customer reviews

Northstar

$640K

renewal risk

Best ideaimpact / effort

Preserve report state

Best fit
Ready

Filters and exports stay visible.

92

Medium

Choose Ideas With Real Evidence

Compare ideas against the same customer problem, then choose what to build using evidence, affected accounts, and effort.

  • Ideas grouped by customer problem
  • Side-by-side idea comparison
  • Impact and effort shown together
Discovery

Theme clusters show where evidence is active, covered, or quiet

Report Trust

Rising

6 insights

Export Reliability

Stable

6 insights

Traceability

Cooling

5 insights

See Active Themes and Gaps

See which problem areas are heating up, already covered, or still quiet so your roadmap catches important gaps early.

  • Themes grouped by activity
  • Open gaps separated from covered work
  • Evidence coverage shown clearly

Trace Every Bet Back to Customers

Keep sources, opportunity, ideas, and delivery plan connected so the team can see why each bet is worth building.

  • Sources grouped into one tree
  • Opportunity and ideas stay linked
  • Delivery keeps the evidence