Zentrik + Pendo

Zentrik uses a Pendo Integration Key to read selected guide and poll context, NPS responses, comments, and account identities. Historical records can remain account context while only useful comments become Discovery signals.

Zentrik reads from Pendo without changing Pendo data. You choose whether comments become Discovery signals and can limit imports to a specific guide or poll.

1. In Pendo, open Settings → Integrations → Integration Keys and copy an Integration Key. Do not use the application key from the install snippet.
2. In Zentrik, open Settings → Integrations → Pendo.
3. Choose the Pendo region that owns the subscription.
4. Paste the Integration Key and save. Zentrik does not show the key again after save.

1. Choose the guide or poll scope that contains the responses you want to review.
2. Save and test the import before activation. Tests preview a bounded window; they do not import records.
3. Review NPS scores and comments before enabling signal creation.
4. Preview account identities and apply only exact, unique matches to Zentrik accounts.
5. Keep unmatched or ambiguous identities unresolved until the account mapping is clear.

Use comments as signals when they contain customer evidence. Score-only events can remain NPS history without entering the qualitative Discovery corpus.

Periodic Pendo imports require an explicit guide or poll filter. This prevents a workspace-wide event stream from silently flooding Discovery. Confirm the saved scope and account rules before enabling the shared daily import cadence.

To bring in older responses, open a saved import and choose Bring in history. This copies its active source settings into a separate import. Choose the From and Before dates in UTC, save, test, and activate with a daily policy. The current import keeps its own progress.

History runs in small batches. New and retried signals share the per-run limit. Dense windows shrink before import; signal processing must finish before the next batch starts. Failed processing pauses history for review. The schedule stops when the selected date range and processing are complete. Unmatched accounts remain unresolved, not discarded.

• Zentrik reads Pendo through the selected regional API endpoint.
• Disconnecting stops future reads; previously imported NPS records and Discovery signals remain until removed through normal product controls.