Zentrik + Gong

Bring Gong call transcripts into Discovery as source-backed evidence for product decisions.

Admins save one workspace credential in Settings → Integrations.

An owner or admin connects Gong for the workspace. Users with import access can review and import calls available to that connection without connecting Gong themselves.

Connect Gong

Create the integration in Settings → Integrations → Gong and paste Gong’s Access Key and Access Key Secret from your Gong API settings.

Access key & secret

In Gong, open the developer or API area your org uses to issue API keys.
Generate a key pair with permission to read calls and transcripts you need.
In Zentrik → Settings → Integrations → Gong, enter both values and save.
Test the connection or open a Gong import in Discovery.

Zentrik does not show either value again after save.

Discovery import flow connecting Gong with workspace credentials. — Once workspace credentials are saved in Settings, Discovery can reach Gong when you start a Gong import.

How to use it

Open Discovery and choose Gong from the transcript or signal import options. The call list reflects what the connected Gong account can see, subject to Gong’s retention and sharing rules.

Import calls

Start a Gong import from Discovery.
Search or filter to the conversation you need.
Review transcript preview and speaker attribution when shown.
Import the selected calls as Discovery signals.

The imported signal keeps the call and speaker context needed to trace later insights back to the conversation.

Gong call list with filters while importing into Discovery. — Filter and select the conversation to import; only calls your Gong workspace exposes to the integration appear here.

Troubleshooting

Check credentials and permissions on both sides first. If you have verified everything and it still fails, contact us with your workspace name and what you tried.

Credentials not working

Create a new Gong access-key pair, paste both values into Settings → Integrations → Gong, and save.

Call not listed

Confirm the call is visible in Gong for the same workspace the API key represents. If it is missing in Gong too, your Gong admin can help with sharing or retention.

Still failing

Contact us with your workspace name, the call date or title, and the step that failed. Do not include credentials or transcript text.

Continue from here

01GranolaConnect Granola to Zentrik, review accessible meeting notes, and import selected notes and transcripts as Discovery signals.02FirefliesConnect Fireflies to Zentrik, control which channels are available, and import selected meeting transcripts into Discovery.03FathomImport Fathom meetings into Zentrik Discovery with one workspace API key, then turn transcript evidence into traceable insights and roadmap decisions.

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