Zentrik + Fireflies
Review Fireflies transcripts and bring the relevant conversations into Discovery as traceable evidence.
Admins save one workspace credential in Settings → Integrations.
An owner or admin connects Fireflies for the workspace. Zentrik can access the meetings available to that Fireflies account.
Until an admin saves an import scope, users can review any meeting available to the connected account. After an admin selects allowed channels, that boundary applies throughout review and import.
Imported transcripts become Discovery signals and keep a link to the source meeting.
Review Fireflies transcripts before import: filter the list, preview source text, and send only selected ready transcripts into Discovery.
Before you connect
Choose the Fireflies account carefully. Zentrik can access only the meetings available to that account.
Before connecting:
- Confirm the account can see the meetings your product team needs.
- Confirm your team may bring those conversations into Zentrik.
- Decide whether all accessible meetings should remain available or whether admins should restrict imports to selected channels.
If the connected account cannot see a transcript in Fireflies, Zentrik cannot import it.
Connect Fireflies
Create the integration in Settings → Integrations → Fireflies and paste a Fireflies API key that has access to the transcripts your product team should import.
API key
- Log in to Fireflies as the account that should own the Zentrik connection.
- Open Integrations, choose Fireflies API, and copy the API key.
- In Zentrik, open Settings → Integrations → Fireflies.
- Paste the API key and save.
- Test the connection or run a small transcript search.
Zentrik does not show the key again after save. If it may have been exposed, rotate it in Fireflies and update the connection in Zentrik.
Fireflies reference: Authorization and how to get your API key.
How to use it
Open Discovery, click New, choose Bring in data, and select Fireflies. Search the meetings available within the workspace import scope, preview the relevant transcripts, and choose what to import.
Import transcripts
- Choose a date range.
- If no admin scope is active, optionally choose channels to narrow this review. This does not change the workspace scope.
- Optionally filter by keyword, organizer email, or participant email.
- Click Find transcripts.
- Preview the meetings you need. Already-imported and still-processing transcripts are marked.
- Select the ready transcripts that should become Discovery signals.
- Click Import selected.
Zentrik uses the transcript as the primary evidence and keeps the Fireflies summary as supporting context.
After import, Fireflies transcripts follow the same signal -> insight path as other transcript sources.
For workspace admins
- No saved scope: all meetings visible to the connected Fireflies account are available for review.
- Saved scope: only meetings in allowed channels can be listed, previewed, or imported.
- Owners and admins manage the connection, allowed channels, and product routing. Other users can review and import within the saved boundary.
- A meeting must also be visible to the connected Fireflies account.
Troubleshooting
Check credentials and permissions on both sides first. If you have verified everything and it still fails, contact us with your workspace name and what you tried.
Credentials not working
Generate a new API key in Fireflies, paste it into Settings → Integrations → Fireflies, and save again. Make sure the key belongs to the account intended for the shared connection.
Transcript missing from the review list
First check the workspace import scope. If the meeting is outside the allowed channels, ask an owner or admin to review the scope. Otherwise, confirm the connected Fireflies account can see the meeting, then widen the date range or remove optional search filters.
Transcript cannot be imported
Live or still-processing meetings cannot be imported until Fireflies finishes the transcript. If access is denied, confirm that the meeting is within the saved channel scope and shared with the connected Fireflies account.
Still failing
Contact us with your workspace name, the Fireflies transcript title or date, and the filter values you tried. Do not send API keys or full transcript text in the support request.
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